Frustrating By Design: Apple's Unfriendly Repair Experience

A company that prides itself on sleek, seamless design and high quality user experience makes clear that the repair experience doesn't count. Also: Microsoft's Surface Pro 10 shines on repairability.

Apple has introduced a new online tool called "Reasons to Upgrade," aiming to persuade users to switch to the latest iPhone models by comparing them to “older” ones like the iPhone 11 and 12.

The tool highlights improved features such as enhanced camera resolution, faster GPU chips, or its new things like its Dynamic Island and OLED displays. While the …